Refund policy
RETURN & REFUND POLICY
At Bargain Beauty Trove, we carefully review and fulfill orders to provide customers with quality products and accurate order processing. Please read this Return & Refund Policy carefully before placing your order.
All Sales Are Final Unless There Is a Problem With Your Order
Bargain Beauty Trove does not accept returns, refunds, or exchanges for change-of-mind purchases.
We do not accept returns because a customer:
- Decides they no longer want the item
- Changes their mind after ordering
- Orders the wrong product, color, size, length, style, or quantity
- Finds a different product elsewhere
- No longer needs the item
- Does not like the item after receiving it when the product was accurately described and is not defective
Please review all product details and order selections carefully before completing your purchase.
When a Return, Refund, or Replacement May Be Approved
You must contact Bargain Beauty Trove within 10 days of receiving your order if there is a genuine problem with the product.
A return, refund, or replacement may be considered if:
- You received the wrong product
- You received the wrong size, color, length, or variation
- The item arrived damaged
- The item arrived defective
- The product is materially different from the description on our website
- The item arrived in an unusable condition
After the 10-day period, we may be unable to approve a return, refund, or replacement.
Hair Extensions, Bundles, Wigs, Closures & Frontals
If there is an issue with a hair product, please inspect and report the problem before using or altering the hair.
Hair products generally cannot be returned after they have been:
- Installed or worn
- Washed or conditioned
- Cut or trimmed
- Colored, dyed, bleached, or chemically treated
- Straightened, curled, or otherwise altered
- Had the lace cut, trimmed, or modified
- Altered from their original condition
If you believe your hair is defective, damaged, or incorrect, contact us before making any changes to the product.
Beauty, Personal Care & Hygiene Products
For health and hygiene reasons, certain beauty and personal-care products cannot be returned once opened or used.
However, if an eligible product arrives damaged, defective, or incorrect, please contact us within 10 days of delivery.
Digital Products & Gift Cards
Digital and downloadable products, including ebooks and other electronic products, are non-refundable after delivery or access.
Gift cards are also non-refundable except where required by applicable law.
Proof of the Problem
To request assistance, email:
Please provide:
- Your full name
- Order number
- A description of the problem
- Clear photographs or video showing the damaged, defective, or incorrect product
Additional documentation may be requested when necessary.
Do Not Return Products Without Authorization
Do not send products back without first contacting Bargain Beauty Trove and receiving return instructions.
Do not return merchandise to the manufacturer, supplier, fulfillment partner, or the return address printed on your original shipping package unless Bargain Beauty Trove specifically instructs you to do so.
Unauthorized returns may not be accepted.
Return Shipping
If Bargain Beauty Trove approves a return because you received a damaged, defective, or incorrect item, we will provide instructions regarding the return process and applicable shipping arrangements.
Customers should not independently ship a product back before receiving authorization.
Refund Process
Once the issue has been reviewed and, when required, the returned merchandise has been received and inspected, we will notify you by email whether your refund has been approved.
Approved refunds will be issued to the original method of payment.
After a refund is processed by Bargain Beauty Trove, your bank, credit-card company, or payment provider may require additional time for the funds to appear in your account.
Lost or Undelivered Orders
If your order does not arrive within the expected delivery timeframe, please check your Bargain Beauty Trove tracking information.
If your tracking has stopped updating for an extended period or your shipment appears to be lost, contact us at:
We will review the shipment and determine the appropriate resolution.
A temporary shipping delay does not automatically qualify for a refund while the package is still actively in transit.
Exchanges & Replacements
Bargain Beauty Trove does not provide exchanges simply because a customer changes their mind.
If you receive a damaged, defective, or incorrect product, we may provide a replacement for the same item when appropriate and available.
Important
By completing a purchase with Bargain Beauty Trove, you acknowledge that you have reviewed the product details and understand that all sales are final unless the product arrives damaged, defective, incorrect, or materially different from its description.